We stand behind every product we sell. If something isn't right, we'll make it right.
Return your order within 30 days of delivery, unused and in its original condition.
Damaged, faulty or wrong item: we cover it. Changed your mind: return shipping is on you.
Email support@snoozertherapy.com with your order number and the reason for your return. We'll reply with instructions, including the return address.
Items must be returned unused and in their original packaging. Return shipping is covered by us if the item is faulty, damaged or incorrect — otherwise it's on the customer.
Once we receive and inspect your return, we'll process your refund within 5–10 business days to your original payment method.
For hygiene reasons, pillows and other sleep products can only be returned if they are unused and their seal or packaging is intact. Once a sealed item has been opened and used, it can no longer be returned unless it is faulty or damaged.
If your item arrives faulty, damaged or not as described, email support@snoozertherapy.com with a photo of the issue and your order number. We'll send a replacement or issue a full refund promptly, at no cost to you.
We're happy to exchange an unused item for something else in our range, subject to availability. Email support@snoozertherapy.com within 30 days of delivery and we'll help sort it out.
Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–10 business days back to your original payment method. Your bank or card provider may take a little longer to show the credit.
If you're a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Our 30-day return policy sits on top of, and never reduces, this right. Please note that this statutory right does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery.